Property Owners

We service properties in the greater Austin and San Antonio areas and everything in between. Our home base is located in Canyon Lake, Texas.

We charge between 20%-25%, depending on the property and its management needs. After getting to know each home and client, we will provide a personalized package tailored to each property. Everything is laid out from the beginning so there are no surprises and never any hidden fees.

No, our Hideaway team takes care of all customer communication. We will communicate with them from beginning to end. We will inquire of all of their personal needs and preferences for stocking your home to their liking. Any questions or concerns will be answered by our team.

Guests will be sent detailed arrival instructions in advance as well as your house rules. Typically, we will have a lock box with the keys inside and a different code for each new guest. Once they are inside, they will be greeted with a care package and any items they requested. At checkout, they will have detailed instructions tailored to your house's needs.

Yes! Redecorating your home is an investment and a way to make a space look bigger, brighter and welcoming. We want your guests to have an all-around fantastic experience and create an ambiance they can't get at a hotel. We have partnerships with companies to get you the best prices on furniture and decor. We strive to create a space they will want to come back to time and time again.

No, because we are here to make renting out your property hassle free, remember? Our job is to make your life easier and that is why we charge a cleaning fee to the renter. They pay for it and we find and manage a grade A cleaning service and will keep your home spotless! We also always do a two-person thorough inspection before each new guest arrives. These services are all included in our upfront management fee.

We highly recommend that you do not leave out valuable or sentimental personal items out while guests are staying. Our team provides the complimentary service of personally removing those items and replacing them when you are back in your home. However, the items removed by our staff must be limited because we prefer to put our time into making sure your home is perfect when the guest arrives.

Unfortunately, people do take items but not often because in the short-term rental business the renters get reviewed just like we do and a bad review can prevent them from staying somewhere in the future. We also typically have a deposit that we can use to replace the item. However, the most common things taken are small items that can be easily replaced. The reality of short-term rentals is there will be wear and tear on items like plates, sheets and other frequently used items. This is something we keep a close eye on and plan for at Laird's hideaway.

No, we only provide management for entire houses. If it is your personal house, you must be gone the entire time the guests are there. If you don't have multiple homes then we are a great service for when you go away on your vacation. You can vacation in peace while knowing your home is being taken care while making some extra cash!